Refund and Cancellation Policy
1. Suitespace's Role
Suitespace is a technology platform that enables Providers to offer and manage services such as appointments, classes, events, and camps. Suitespace is not: The seller of the services A party to the contract between Provider and Customer Responsible for refund decisions made by Providers Responsible for Provider cancellations, rescheduling, or service outcomes Refunds related to services are solely the responsibility of the Provider.
2. Provider's Responsibility for Refund Policies
2.1 Provider Must Set Their Own Policy
Each Provider is required to define their own refund, cancellation, and no-show policies. These policies must be: Clear Accessible Communicated during the booking process Displayed on their Suitespace-hosted website
2.2 Provider Enforcement
Provider is solely responsible for enforcing their policies, including: Partial or full refunds Late cancellation fees No-show charges Rescheduling rules Suitespace does not make refund determinations on behalf of Providers.
3. Customer Responsibilities
3.1 Agreement to Provider Policies
By completing a booking on Suitespace, Customers acknowledge and agree to the Provider's refund and cancellation terms.
3.2 Contacting the Provider
Customers must contact the Provider directly for any requests related to: Refunds Cancellations Rescheduling Service complaints Policy clarification Suitespace does not mediate or resolve disputes between Customers and Providers.
4. Suitespace Subscription Fees
4.1 No Refunds
All Suitespace subscription fees (monthly or yearly) are final and non-refundable.
4.2 Auto-renewal
Subscriptions renew automatically unless cancelled before the renewal date. Cancellation does not result in a refund of previous charges.
5. Payment Processing and Refunds
5.1 Payments Processed Via Stripe
All Customer payments are processed through Stripe using the Provider's own Stripe Standard account.
5.2 Provider Controls Refunds
Only the Provider may issue refunds through Stripe. Suitespace does not initiate or process refunds.
5.3 Processing Fees
Stripe fees may be non-refundable, depending on Stripe's policies.
6. Provider Cancellations and Service Changes
If a Provider cancels or reschedules a service: Provider must notify affected Customers Provider must follow their own published refund policy Suitespace is not responsible for any inconvenience or financial loss
7. Missed Appointments (no-shows)
Provider may enforce charges or deny refunds for missed appointments based on their own policy. Suitespace does not intervene in no-show disputes.
8. Events, Camps, and Group Activities
For events or camps: Provider must clearly state refund timelines (for example: 14 days before event, non-refundable deposits, etc.). Provider is responsible for managing capacity changes, postponements, or cancellations. Suitespace provides only the booking infrastructure.
9. Disputes Between Customers and Providers
All disputes must be resolved directly between the Provider and Customer. Suitespace: Does not issue refunds Does not arbitrate disputes Does not evaluate refund eligibility Does not overturn Provider decisions
10. Chargebacks
In the event of a Customer-initiated chargeback: Stripe will handle the process directly with the Provider Provider is responsible for responding to the dispute Suitespace may charge administrative fees or suspend accounts with excessive chargebacks Suitespace is not responsible for losses resulting from chargebacks.
11. Modifications to This Policy
Suitespace may update this Policy at any time. Continued use of the platform constitutes acceptance of updated terms.
Contact Information
Suitespace Inc. support@suitespace.app privacy@suitespace.app
Last updated: January 15, 2026
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